Technical Support Analyst II
As a Technical Support Analyst your tasks and goals will include
•Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
•Reception, prioritization, investigation, escalation and resolution of incidents.
•Critical Alerts monitoring.
•Rising and follow up of continuous improvement plans for batch and online.
•Continuous collaboration with second-level teams and suppliers.
•Monitoring of metrics in order to improve and detect their deterioration.
•Communication with users being the only communication link with Business at times.
•Knowledge of monitoring applications
•Experience in ITIL framework
•Management and resolution of incidents and requests through Service Now.
EXPERIENCE
1-3 years of experience in relevant fields.
EDUCATION
Degree in Computer Science
SKILLS & KNOWLEDGE
Techniques:
•Technical knowledge on the configuration and structure of SCIB platforms,
• Technical knowledge of incident flows and product production start-up.
- Ubicaciones
- Málaga
- Estado remoto
- Híbrido
Málaga
Lugar de trabajo y cultura
La clave es contar con un equipo humano extraordinariamente preparado y motivado, que renueva constantemente sus conocimientos, y que basa su trabajo en el diálogo continuo, la proximidad a nuestros clientes y l profesionalidad
Acerca de TECDATA ENGINEERING
TECDATA ENGINEERING es un proveedor líder de soluciones y servicios tecnológicos especializado en proyectos globales de tecnología avalado por su portfolio de servicios y productos enfocados a generar valor añadido, aumentar la ventaja competitiva y reducir costes para sus clientes. Estamos presentes en los sectores económicos más importantes: Banca, Telecomunicaciones, Seguros.